AVAILABILITY
Monday-Friday 10-6 EST
phone 919-228-9772

ORDER TO SHIP TIME
Orders are generally shipped within 3 business days. During holidays and sales, please allow a few extra days. If an order will take longer, you will be contacted promptly and informed.

PHONE ORDERS
You can call to place an order if you prefer. If we are unavailable, leave a voicemail with your name and phone number, we’ll get back to you as soon as possible.

SHIPPING
Orders are shipped from Raleigh, NC, 27610.

Domestic shipping charges are very simple, orders are charged a flat rate $7 shipping. In addition to low flat rate shipping, we don’t charge a handling fee. It’s a great deal! Ablutions will select the shipping carrier, however, if a certain carrier will not deliver to you, please let us know in the comments box at check out so that can be taken into consideration before shipping your package. We typically ship via US Priority Mail or UPS.

We are currently only shipping to US customers.

RETURNS AND EXCHANGES
Ablutions wants you to be delighted with your purchase. If for any reason you wish to return any item, please contact us to make arrangements. Shipping costs are not refundable. Also, any additional shipping charges we incurred in shipping your original order to you that weren’t covered by the flat rate fee will be charged against your refund.

Please note: Clearance sale items are final- no returns or exchanges on these items.

DAMAGED ITEMS
Please inspect the your order as soon as it arrives for any damage that may have occurred during shipment. If damage occurred to the items in your shipment, please contact us immediately. Do not discard the box, packing materials or the damaged items as they may need to be inspected by the carrier.

OUT OF STOCK ITEMS
It is extremely rare for an item to be out of stock. However, if an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the item. Backordered items are shipped as they become available with no additional shipping charges. Ablutions will not charge for any item until it is shipped.

SAMPLES
We try to include samples in every order. If there is a particular product you are interested in sampling, be sure to mention it in the comments section at check out. If that sample is in stock, it will be our pleasure to include it in your order. If your requested sample is unavailable, a similar product sample will be substituted.

PAYMENTS
We accept American Express, Visa and MasterCard.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

SALES TAX
Apologies to fellow North Carolina residents; sales tax must be charged on your orders.

PRIVACY POLICY
We love privacy and know you do too. We respect you and your privacy and do not sell, trade or share any of your personal information in any way.

If you have additional questions please contact us, we’re happy to help!